eCommerce Survey Timing / Questions / Concerns

Hey Adnan,

I’d imagine FUDs on online surveys are pretty common! :smile: I’m hoping an expert like @alex_birkett or @emma can chime in here.

If you’re worried about distracting people from the purchase, perhaps start with putting the survey after the purchase, on the thank-you page?

When it comes to questions; see if this is useful: Write good survey questions. It has some concrete examples of questions to ask at specific stages.

Pre-empting bounces: My thought would be to dig into your analytics and see how long people generally wait on a page before bouncing, and set your survey timing a little lower than the median.

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