Boost engagement and retention in your SaaS client base.
Include characteristics like the number of logins per week, the amount of time spent on a task, average session time, or other factors that contribute to the success of your best users.
Include a progress bar so the client understands the scope and pace.
Include information about resources, best practices, and provide options for support through email, voice or video chat.
For example, Facebook Login provides users with instant access to their customized network, while Jira allows clients to decide between Scrum, Kanban, or Unique Flavor to establish their agile workflow.
Highlight education and usability by exploring ways the client can better use your service.
Include tips, guides, and success stories on your product site to display the value of your service.
Ask for feedback when a client leaves using a short survey, and offer departing clients a discount for future services.
Use the survey information to improve your services and avoid losing clients.