Create strategies that maximize retention and minimize churn.
Calculate your net revenue retention rate to understand how different subscription levels impact the impact of retention.
Calculate your monthly returning revenue churn to understand revenue loss and the impact of that loss.
Calculate your customer renewal rate to understand how proactive your subscribers are in staying with your solution.
Report on all relevant retention metrics at least monthly, including visual charts that show trends over time.
Last edited by @hesh_fekry 2023-11-14T10:44:23Z