The new Customer Journey course is live. Immerse your initiatives and operations with consumer psychology and build a customer journey division in any organization.
In this course, you will:
Understand the phases that exist in a customer journey flow and the opportunities of engagement available to expose and enhance.
Develop the ability to build a customer journey flow map for any point in focus. This will help with the creation of new features, products, and services.
Develop the ideal customer persona using data analytics to identify your end user. This will enable you to create the most relevant experiences and optimize investment.
Understand the architecture and framework to build a CX driven organization. After taking this course, you will be able to identify resources, skills, scope of efforts needed to begin digital transformation
Customer Journey is not just about mapping but also, activation. Learn the four basic principles to translate a customer experience into products and services.
First off, welcome to our community! Thanks for describing what your primary objectives are. It helps me help you.
Growing your brand, acquiring more customers is one part of the key stages that makeup the overarching eCommerce customer journey. You’ll gain an understanding of the entire customer flow (from becoming aware of your brand to becoming a loyal customer) and how to build that full customer-focused experience. A must-know for a D2C-focused brand.
However, it sounds like you are looking to learn more on how you can best grow your brand and acquire more customers. Our Customer Acquisition minidegree covers all that and more in great detail.
Let me know if you have any more follow-up questions, always here to help.
We’re happy to help. We hope you explore this course in the future.
We and other community members would love to know what course you’re taking, what you’re hoping to achieve with the course and any feedback you have on it. You can post about your experience or ask any questions anytime in Community